Do you have a question? Here are the answers!
Frequently Asked Questions
How can I get to the hotel without a car?
The train is the quickest and most affordable way to get to the hotel. Once at Trento’s train station, you can take the bus (the bus station is next to the train station).
If you come from Milan, visit www.autostradale.it to travel by bus from Milan to San Lorenzo.
What services are included in the hotel rate?
The services included are: breakfast, access to the hotel’s swimming pool, car park, e-bike charging station, and the Paganella Guest Card, which allows you to have discounts in many shops in Trentino.
Can I have lunch and/or dinner at Castel Mani Hotel?
Yes, our restaurant is also open to the public.
What’s the weather like in San Lorenzo Dorsino?
Check the weather forecast on www.meteotrentino.it
Do you have roofed parking?
Yes, our facility has private roofed parking, where guests can leave their vehicles free of charge.
Are pets allowed?
Yes, your paw friends are welcome to our hotel, regardless of their size. They will enjoy exclusive amenities, like the welcome kit, towels to clean them up after an excursion, and much more! We just ask you to inform us before your arrival.
We’ll charge you a little extra for your furry friend’s stay.
Do you organise excursions in your hotel?
Tell our Experience Ambassador what you’d like to do, and they will be happy to suggest the best excursions and activities. This service is free of charge for our guests.
Do you have a bike room?
Yes, the hotel provides guests with a fully-equipped bike room where they can repair or charge their e-bike safely with no theft or damage risks.
What time is check-in?
You can check in from 2 pm to 8 pm at the latest. Please inform us in advance if you have specific needs. We’ll do our best to meet them all!
What time should I leave the room?
You can check out from 7 am to 10 am at the latest. Please contact our reception desk if you want to keep the room till the afternoon.
Can I have a room with a balcony?
All our rooms have a balcony, except for the Economy ones, which are on the ground floor and have access to the outdoor areas.
Can I have a room without a carpet?
Yes, our rooms have been recently renovated. We have rooms with natural wood floors, like the superior, superior wellness, junior, junior suite wellness, and the suite wellness. Ask our reception desk for more information.
Can I charge my electric car at the hotel?
Yes, we care about the environment. If you have an electric car, you can book our charging station at the reception desk.
This service is charged separately.
Where can I buy typical products?
There are two shops near Castel Mani Hotel. Please ask our receptionist for more information.
I will need to work while at your hotel. Will it be possible?
Yes, all rooms have a desk and numerous sockets. WI-FI is free and covers all the hotel’s areas. Our reception desk is always happy to help you print out documents. Moreover, you can receive parcels at the hotel.
San Lorenzo also has a public library.
Visit the website for information about opening hours and more.
Do you serve gluten-free dishes at your restaurant? And can you meet any other dietary needs for intolerance and allergies?
Yes, we do. Please inform us if you have any allergies or are intolerant to some foods before you arrive so we can prepare the menu in advance.
Can I have my technical clothing cleaned?
Yes, you can ask for our laundry service at our reception desk.
What type of rooms do you have?
We have a variety of rooms. Please check our website or call our reception desk. We’ll be happy to provide you with all the information you need.
At what time is breakfast served? And when does the restaurant open?
Breakfast is served from 7:30 am to 10:am
The restaurant opens for dinner from 7:30 pm to 8:30 pm
Do you rent sports equipment at the Hotel?
No, we’re sorry. However, we can recommend specialised shops where you can find everything you need for your adventures in Paganella.
What can I do in San Lorenzo Dorsino and its surroundings?
The Borgo Vivo consortium organises numerous activities to discover our area. The Consortium’s office is at San Lorenzo Dorsino’s info point.
Moreover, APT Paganella organises other activities around the Paganella Plateau area.
We’ll provide you with all the information upon your arrival.
Do you have services/amenities for children?
At Castel Mani, we have game rooms, high chairs, and cots. Moreover, on request, we can warm up baby food and provide a dedicated menu.
What services are included in the hotel rate?
The services included are: breakfast, access to the hotel’s swimming pool, car park, e-bike charging station, and the Paganella Guest Card, which allows you to have discounts in many shops in Trentino.
Can I have a room for smokers?
Sorry, but smoking in hotel rooms is not allowed. However, every room has a balcony.